Refund and Returns Policy

Last updated: [Date]

1. Introduction

This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from https://www.shophio.store. By making a purchase on our website, you agree to comply with this policy.

2. Returns

2.1 Eligibility for Returns

We accept returns of most products within 30 days of delivery, provided the items are unused, in their original packaging, and in the same condition as when received. Some items, such as personalized goods or perishables, may not be eligible for return unless defective.

2.2 Return Process

To initiate a return, please contact our customer service team at or to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You are responsible for the cost of return shipping unless the return is due to our error.

3. Refunds

3.1 Refund Eligibility

Refunds are issued for returned items that meet our return criteria. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

3.2 Partial Refunds

Partial refunds may be issued in cases where returned items show signs of use, damage not present at the time of delivery, or missing components. We reserve the right to deduct applicable restocking fees as permitted by law.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order for the desired item.

5. Non-Returnable Items

The following items cannot be returned unless defective:

• Personalized or custom-made products
• Gift cards
• Downloadable software or digital products
• Perishable goods

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at or with your order details and photographic evidence. We will arrange for a return and provide a replacement or full refund at our discretion.

7. Shipping Costs

Original shipping charges are non-refundable. For returns due to our error, we will cover the return shipping costs. For other returns, you are responsible for return shipping expenses.

8. Contact Information

For any questions regarding this policy or to initiate a return, please contact us:

• Email:
• Phone:
• Address:

9. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

10. Governing Law

This policy is governed by the laws of [Jurisdiction]. Any disputes arising from this policy shall be resolved in the courts of [Jurisdiction].